Data Controller

The data controller is Nunzio Capizzi .Heavenseahome

Personal Data We Process

When you use this website or contact us to request information, make a booking, or stay at Heavenseahome, we may process:

• identification and contact details, such as name, surname, email address, and telephone number;
• information relating to enquiries or bookings, including stay dates, number of guests, and special requests;
• data required to comply with legal obligations relating to guests;
• dati tecnici di navigazione e cookie, secondo quanto indicato nella Cookie Policy;
• any information included in messages sent by email, WhatsApp, or other contact channels.

Purposes and Legal Bases

We process personal data to:

• respond to enquiries and availability requests;
• manage bookings, stays, payments, and guest assistance;
• comply with legal obligations, including the communication of guest details to public security authorities through the Alloggiati Web portal;
• protect the controller’s rights and prevent misuse or fraud;
• send promotional communications only where you have given specific consent.

Depending on the circumstances, processing is based on the performance of pre-contractual or contractual measures, compliance with legal obligations, the controller’s legitimate interests, or the data subject’s consent.

Identity Documents for Check-in

To comply with legal obligations applicable to accommodation providers, we may request guests’ identification details.

Any copies of identity documents uploaded through the dedicated secure area are used solely to verify and enter the information required for communication through Alloggiati Web. Once the communication has been confirmed, the document copies are deleted or destroyed, unless different legal obligations apply.

Please do not send identity documents via WhatsApp or other non-dedicated channels.

Recipients of Personal Data

Personal data may be processed by service providers supporting the website, bookings, hosting, payments, and communications. Where necessary, these providers are appointed as data processors. Data may also be disclosed to competent authorities where required by law.

Data Retention

Data relating to enquiries and bookings are retained for the time necessary to manage the relationship with the guest and for any additional periods required by civil, tax, and other applicable legal obligations. Data processed on the basis of consent are retained until consent is withdrawn.

Security

We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or unlawful disclosure.

Your Rights

You may request access to your personal data, rectification, erasure, restriction of processing, objection to processing, or data portability where applicable under the law.

To exercise your rights, please contact us

You also have the right to lodge a complaint with the competent data protection authority.

Cookie

Il sito utilizza cookie tecnici e, ove presenti, altri strumenti di tracciamento. Per maggiori informazioni, consulta la Cookie Policy.